Frequently Asked Questions

Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.

Do you have a warranty/guarantee?

At Cloudy Trade, we guarantee the reliability of every product we supply. All electronics come with a 90-day warranty as standard, giving you peace of mind with every purchase. For our trusted bulk buyers and repeat customers, we offer the flexibility to extend coverage to 180 days because your long-term satisfaction matters.

Do you have a refund policy?

Cloudy Trade guarantees customer satisfaction through our transparent refund policy. Refunds are issued under the following circumstances:

• Failure to deliver within the agreed timeframe
• Devices with verified manufacturing defects reported within 7 days of delivery

All refund requests are subject to verification to ensure compliance with our terms and conditions.

How does the ordering process work?

To secure your order, we kindly request full payment. Payment options vary by country. Orders are shipped worldwide via express shipping, typically arriving within 14 days after full payment is received.

Are the phones new?

At Cloudy Trade, our primary offering consists of brand-new, factory-sealed devices, complete with original packaging and all manufacturer accessories. For customers seeking cost-effective alternatives, we also provide certified pre-owned devices upon request—rigorously inspected to meet quality standards.

Can I receive a receipt/invoice for my order?

Absolutely! Feel free to reach out to our dedicated customer service team after purchase.